Recognizing the high stakes and sensitivity of the situation, we focused on a people-first approach to address the underlying issues. Extensive discussions were held with key stakeholders across departments to understand the root causes of resistance, gaps in process alignment, and employee frustrations. We worked closely with leadership to set realistic expectations, emphasizing the importance of rebuilding trust and creating quick wins to boost morale.

The project approach included the following key elements:

1. Gap Analysis: Conducted a detailed review of processes, workflows, and user interactions to identify misaligned operations and pain points.
2. Change Management Strategy: Developed a tailored change management plan that included:
   • Training workshops designed to build employee confidence in the new system.
   • Frequent communication with stakeholders to address concerns and highlight progress.
   • Leadership alignment to reinforce messaging and encourage team participation.
3. Quick-Win Automations: Identified and implemented small, impactful automations to address common manual tasks and demonstrate the system’s value to employees early in the process.