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Following a consolidation at a large enterprise firm, overlapping divisions led to inefficiencies in the procurement and management of managed devices such as computers, phones, and accessories. Each division worked with different vendors from an Approved Vendor List (AVL), and newly acquired businesses often purchased from any available source. This lack of uniformity resulted in significant gaps in cost controls and higher expenses for each division. The primary objective was to streamline the procurement process, support the transition to a centralized IT division, create a new team to handle procurement, and develop a system to manage chargebacks effectively.
To address these challenges, the first step was to create a detailed workflow to understand the current state. Key requirements identified included:
Given the company’s uncertainty about available market options, a comprehensive vendor assessment was conducted. After evaluating various solutions, considering budget constraints, and emphasizing the importance of chargeback tracking, a decision was made to create a custom application using a low-code platform. This approach allowed for cost control and rapid customization as needed.
The team developed a custom inventory management system on the low-code platform. The first phase of the solution was built within four weeks and included:
The system was designed to be intuitive and scalable, enabling the new centralized IT team to manage all procurement activities effectively. Continuous support and improvements were provided until the team was fully equipped to take over ownership of the application.
The implementation of the custom-built low-code platform resulted in significant cost savings and operational efficiencies:
The decision to build a custom inventory management system using the low code platform proved highly effective for the enterprise firm. By leveraging a low-code platform, the company achieved significant cost savings, streamlined procurement processes, and enhanced cost control through accurate chargeback tracking. This case study highlights the benefits of a tailored solution over off-the-shelf products, especially in complex, large-scale environments with unique requirements.
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